Refunds are considered on a case by case basis. Contact must be made within 24 hours of receipt to be eligible. Items returned for size issue, color or a change of mind will be charged a 20% restock fee. Items returned due to a missed flaw or error on our end will be refunded in full. Items must be shipped back within 72 hours Priority Mail with delivery confirmation. Bridal gowns will be a 50% restock fee. Items returned that are not in condition they were in when shipped will be refused.